Privacy Policy – Basant Game Pakistan

This Privacy Policy explains how Basant Game collects, uses, stores and protects the personal information of its users, particularly players based in Pakistan. It applies to all use of the Basant Game website at basantgame.fun, the Basant Game mobile app and any related services we provide.

When we say "personal data" in this policy, we mean any information that can be used to identify you as an individual — either on its own or in combination with other information. This includes your name, email address, phone number, payment details and device information, among other things.

We are committed to handling your data responsibly and transparently. This policy is written in straightforward Pakistan English so that every player can understand exactly how their information is being used. If anything in this policy is unclear, please contact our support team before registering.

This Privacy Policy should be read alongside the Terms and Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and Basant Game.

Basant Game collects personal data at different points during your use of the platform. The following table summarises the main categories of data we collect and when we collect them.

We do not knowingly collect any sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. We do not collect biometric data, political opinions, religious beliefs or similar sensitive categories.

The personal data we collect is used for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

• Account creation and management: Processing your registration, verifying your identity and managing your Basant Game account throughout its lifetime.
• Processing transactions: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, processing withdrawal requests and maintaining accurate financial records.
• Delivering gaming services: Providing access to casino games, live casino tables, slot games and sports betting markets including PSL, T20 and other cricket events.
• Bonus and promotions management: Tracking bonus eligibility, wagering progress and promotion opt-in status so that offers are applied correctly to your account.
• Customer support: Responding to your queries, resolving account issues and communicating about your transactions or gaming activity.
• Fraud prevention and security: Detecting and investigating suspicious activity, protecting against unauthorised account access and identifying potential bonus abuse or money laundering.
• Responsible gaming: Monitoring gaming patterns to support player protection tools such as deposit limits and self-exclusion, and identifying accounts that may require intervention.
• Marketing communications: Sending you information about promotions, new games and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.
• Platform improvement: Analysing aggregate usage data to understand how players use the platform and identify areas for improvement.

We will never use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

Basant Game processes your personal data on the following legal grounds depending on the purpose of processing:

• Contract performance: Processing your registration data, managing your account and handling PKR transactions are necessary to fulfil our agreement with you as a registered player.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring and basic platform analytics are carried out on the basis of our legitimate interest in operating a safe and fair gaming platform.
• Legal obligation: Identity verification and financial record-keeping may be required to comply with applicable anti-money laundering and know-your-customer obligations.
• Consent: Marketing communications and the use of non-essential cookies are processed only where you have given clear consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

Basant Game does not sell, rent or trade your personal data to any third party for commercial purposes. We share data with third parties only where it is strictly necessary to deliver our services or comply with our obligations. The categories of third party with whom we may share data are:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer providers receive the payment information necessary to process your PKR deposits and withdrawals. Each provider has its own privacy policy governing how it handles your data.
• Identity verification providers: Where we use a third-party KYC service to verify your identity or age, that provider will receive the verification documents you submit. They are bound by confidentiality obligations and data protection standards.
• Game software providers: Third-party casino and live casino game studios may receive your player ID and session data to facilitate gameplay and settle game results. They do not receive your full personal profile.
• IT and hosting providers: The companies that provide our server infrastructure and technical platform may have access to stored data as part of maintaining and operating the platform. They are contractually required to handle data securely.
• Fraud and security services: Specialised third-party tools used for fraud detection, IP analysis or account security may process certain technical data to identify suspicious activity.

All third parties with whom Basant Game shares personal data are required to handle that data securely and use it only for the specific purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing or other unrelated purposes.

In the event that Basant Game is acquired by or merged with another business, your personal data may be transferred as part of that transaction. We will notify registered players of any such change via email or a platform notification before data is transferred to a new owner.

The Basant Game website and app use cookies and similar tracking technologies to provide a functional and personalised experience. A cookie is a small text file placed on your device when you visit a website. Cookies help the platform remember your preferences, keep your session active and understand how the site is being used.

We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session, maintain your basket or game state and ensure security features work correctly. These cookies cannot be disabled without breaking core functionality.
• Analytics cookies: These help us understand how players navigate the platform — which pages are most visited, how long sessions last and where users tend to leave. This data is aggregated and anonymous. Analytics cookies are only placed with your consent.
• Preference cookies: These remember choices you have made such as language settings and display preferences so you do not need to re-enter them on each visit.
• Marketing cookies: If you opt in to marketing communications, these cookies help us understand which promotions are most relevant to you and measure the effectiveness of our campaigns. They are not used without your consent.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to view, delete and block cookies. Please note that blocking essential cookies will affect the functionality of the Basant Game platform and may prevent you from logging in or completing transactions.

All PKR deposits and withdrawals at Basant Game are processed through trusted Pakistani payment channels including JazzCash, Easypaisa, Raast and standard bank transfers. We take the handling of payment-related data seriously and apply additional safeguards beyond those used for general account data.

• Basant Game does not store full bank account numbers, JazzCash or Easypaisa PINs or other sensitive payment credentials on our own servers.
• Payment transactions are processed via the secure infrastructure of the relevant payment provider, which is responsible for the security of the transaction itself.
• We retain transaction reference numbers, amounts, timestamps and the type of payment method used for financial record-keeping, fraud prevention and dispute resolution purposes.
• Payment records may be retained for longer periods where required by applicable financial or anti-money laundering obligations.

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected. The general principles that guide our retention decisions are:

• Active accounts: Personal data associated with an active Basant Game account is retained for the lifetime of the account and for a reasonable period after closure to enable dispute resolution and fraud investigation.
• Closed accounts: After you close your account, we retain the minimum personal data necessary to comply with any applicable financial, anti-money laundering or audit requirements. Data that is no longer required is securely deleted or anonymised.
• Transaction records: Financial records including PKR deposit and withdrawal history are retained for the period required by relevant financial record-keeping obligations.
• Support communications: Records of support interactions are retained for a reasonable period to provide context for future enquiries and to support quality improvement.
• Marketing data: If you opt out of marketing communications, your marketing preference record is updated immediately. We may retain a record of your opt-out to ensure we do not contact you again in error.

When personal data reaches the end of its retention period, it is either permanently deleted from our systems or anonymised so that it can no longer be linked back to you as an individual.

Basant Game takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using standard HTTPS/TLS protocols across all pages of the platform.
• Secure storage of account passwords using one-way hashing algorithms — we do not store passwords in a readable format.
• Access controls that limit which staff members can access different categories of personal data based on their role and need to know.
• Regular reviews of our security practices and infrastructure to identify and address vulnerabilities.
• Monitoring for unusual account activity that may indicate a security breach or unauthorised access attempt.

While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, we will notify affected players as promptly as possible and take immediate steps to contain and investigate the incident.

You also have an important role in keeping your account secure. Use a strong, unique password for your Basant Game account, do not share your login details with anyone and log out when using a shared device. Report any suspected unauthorised activity to [email protected] immediately.

As a player at Basant Game, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request.

Basant Game is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 18. During the registration process, players are required to confirm that they are 18 years of age or older, and identity verification is used to check this where necessary.

If we become aware that personal data has been collected from a minor — whether through a false declaration of age during registration or any other means — we will take immediate steps to close the associated account, delete the data and, where applicable, return any deposited funds.

If you are a parent or guardian and believe that a minor has registered at Basant Game or accessed the platform using your details, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Basant Game may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date shown at the top.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify registered players via email or an in-platform notification before the changes take effect. For minor clarifications and non-material updates, the revised policy will simply be published without individual notification.

Your continued use of the Basant Game platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend checking this page periodically so that you remain aware of our current data practices.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights or want to raise a concern about how Basant Game handles your personal information, please get in touch with our support team. We take all privacy-related enquiries seriously and will respond as promptly as possible.